Frequently Asked Questions
Everything you need to know about our Southern sweets and shipping policies.
How do you ensure the freshness of your candies during shipping?
All our candies and pralines are made fresh daily in our Savannah kitchen. We use specialized packaging and heat-resistant insulation during warmer months to ensure your treats arrive in peak condition.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or you are unsatisfied with the quality, please contact our customer service within 15 days for a replacement or refund.
Do you offer options for people with nut allergies?
While we offer products without nut ingredients, all of our candies are produced in a facility that processes pecans, peanuts, and other tree nuts. We recommend those with severe allergies exercise caution.
Can I schedule a specific delivery date for a gift?
Yes! During the checkout process, you can select a future shipping date to ensure your gift arrives perfectly timed for birthdays, holidays, or special anniversaries.
Do you provide corporate gifting and volume discounts?
We certainly do. Savannah’s Candy Kitchen offers dedicated corporate gifting services, including custom branding options and tiered discounts for large volume orders.
How should I store my pralines and cakes once they arrive?
Pralines are best enjoyed within 3 weeks and should be kept in an airtight container at room temperature. For cakes and pies, we recommend refrigeration or freezing if not consumed immediately.